Radius is an expansion and global growth experts, offering a full suite of applications for companies that have expanded operations internationally. One of these services includes tax compliance, and they have a team of professionals ready to assist their clients so that they file the proper paperwork on time and meet their obligations in each country from which they operate. The company already had an existing application for Radius employees to help track client events, but it had many limitations, was difficult to use without proper training, and had a number of design flaws with no easy fixes. The next version needed to be more robust, offer an intuitive design, be brought into the Radius branding fold, as well as support the legacy compliance data from the first version of the application. Because this was for employee use only and was limited to the Compliance Team, we were given permission to experiment with a new layout and navigation tools. What we learned here would then be used to guide future changes to all applications if it proved successful.
My tasks included:
Initial feedback was very positive - ease of use led to improved success rates, and accountability is now easily pinpointed for bottlenecks and missed deadlines through the introduction of Milestone steps for each Compliance Event, which were assigned to specific team members. Breaking the application into distinct modules proved beneficial, as did the enhanced admin module, which is used to tailor the application for users based on their role and regional expertise. User interviews were conducted shortly after release to identify and prioritize additional enhancements, creating a steady pipeline of fixes and features. The success of this project has led to the addition of a client-facing compliance tracker, which offers additional company metrics, and it keep the user apprised of upcoming milestones and completions. Additionally, other teams within Radius have requested applications based on Compliance Tracker, which would allow them to track other sorts of events unrelated to Compliance, and these are now in the design stage.